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Senior Human Resources Manager

location: San Jose, CA

The Villages

The Villages Golf and Country Club provides maintenance and customer services to an active adult homeowner association community through a broad spectrum of activities such as: public safety, food and beverage, club facilities and residential area maintenance, post office, landscaping, golfing and golf course maintenance, accounting, janitorial, media communication and community activities. Such activities are conducted from 13 different departments with approximately 85 job classifications.

Position Summary

The position is a senior-level position in the organization. It includes the entire employee-related operation, directs and carries out policies related to: all aspects of personnel management, payroll/salary administration, fringe benefits, workers' compensation, FMLA, employee relations, performance management, organizational development, workplace safety and risk management. You will ensure that the entire employee-related activity is conducted in compliance with company policies and with applicable state and federal laws.

The Senior Human Resource Manager serves as a consultant and acts in an advisory capacity to the management team(s) and employees in all aspects of human resources, including but not limited to recruiting, separation, training, performance evaluations, disciplinary actions, grievances, personnel actions (promotions and demotions), and internal re-organizations. You will also serve as consultant to the Board of Directors in employee-related matters.

Responsibilities include:

  • Authorizes employment, recruitment and selection of employees to fill vacant positions; interviews as necessary.
  • Acts as coordinator to Board-appointed committees who are engaged in recruiting for the General Manager position.
  • Plans and coordinates new employee orientation to facilitate understanding of company goals and objectives.
  • Coordinates employee evaluations and oversees disciplinary actions - trains managers and supervisors.
  • Manages payroll/salary administration and reviews salary changes.
  • Resolves grievances, recommends and/or authorizes disciplinary actions including conducting internal investigations.
  • Responds to employment-related claims to the EEOC, FEHA and/or other government agencies, engages attorneys with consultation with the General Manager, if necessary.
  • Counsels and trains management and employees in all aspects of employee management and development.
  • Directs benefit administration i.e. evaluates existing plan annually, ensures accurate and timely reporting to government agencies and compliance with the appropriate laws, as well as internal consistency.
  • Engages, coordinates and approves annual audits of the 401(k) plan.
  • Chairs the Workplace Safety Committee, sets goals and objectives, directs the risk management activity, including safety training and workplace hazard inspections.
  • Investigates accidents and ensures that proper risk management actions are taken.
  • Responds to and manages workers' compensation claims.
  • Prepares and manages budgets for Human Resources and Workplace Safety operations.
  • Assists and advises management any personnel actions are taken, especially in legally-sensitive cases.
  • Writes workplace safety-related policies and ensures enforcement and compliance
  • Writes and updates IIPP book.
  • Conducts or coordinates compensation surveys within relevant labor markets to determine organization competitiveness.

Qualifications include:

  • Bachelor's Degree preferred and 7 years of experience as a generalist, 5 years of experience at a senior corporate level.
  • The ideal candidate must have 5+ years of experience working in hospitality/restaurant with multi-unit responsibilities and/or corporate level experience.
  • Bilingual (Spanish) preferred.
  • The Senior Human Resource Manager must possess a high degree of intelligence and of knowledge. He/she must demonstrate an excellent ability to apply finesse and firmness, flexibility and determination to a variety of situations.
  • Ability to develop and apply best strategies in personnel management throughout the various corporate departments and have a good understanding of human psychology are a must.
  • Proficiency with all facets, concepts, practices and procedures in personnel and payroll management, benefit administration, employee relations, organizational development and risk management is mandatory.
  • Excellent knowledge of state and federal employment laws, ability to interpret, understand and apply employment laws is essential.
  • Excellent common sense, judgment and the ability to direct others.
  • Excellent communication skills and command of the English language, both verbal and written.
  • A high degree of creativity, latitude and detail-mindedness.
  • Ability to listen and direct, work independently and as a team member.
  • Ability to plan and accomplish goals and objectives.
  • Ability to work in an office environment which entails sitting, exposure to a computer monitor, occasional walking and standing and be able to lift, up to 25 lbs.
  • Perform other allied duties as assigned by the General Manager.
  • Excellent knowledge of state and federal employment laws, ability to interpret, understand and apply employment laws is essential.

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